Before buying any kind of IT business solution you need to question your vendor and get all the necessary details before making the final choice and purchasing the product. So here are a few things you may want to clear out and ask your vendor before buying any type of IT application.
Will I be able to set my own username and password?
If your vendor gives you the username and password and won’t allow you to change them, then that’s a clear sign to move on to another product. Once the product is bought then it is yours. The vendor should not have the right to give you restrictions as such and they definitely don’t have the right to your company data. For example if you purchase an advanced POS systems your system will have sensitive details like your sales details, your profit details and details about your customers and suppliers. Therefore not allowing you to put your own username and password would be unethical no matter how good their credential and security is.
How often can I change my passwords?
This is another key factor in maintaining security. Take Facebook for an example, they recommend you change your passwords regularly so then should there be any difference with application that’s managing your business process. If the vendor restricts the number of times that the password can be changed then it would be good idea to look for a better option.
How often are the routine checks?
Here a vendor’s job isn’t just to install the product but they also have to maintain it and update it as well. Here when considering IT applications especially a POS system the time taken to make updates or maintenance should be very less. Since you business activities rely on the application the time taken to input updates, fix application errors should not take more than 2 days. If the vendors say that they can’t promise you this then it would be best to move on to another company.
What are the anti-virus maintenance policies you have?
Some vendors may or may not maintain your anti-virus scanning actions. So in the beginning ask if they maintain your anti-virus, do they regularly check the security logs or would you have to wait for an error or problem to occur to check if the application has been compromised. It would be best to find vendors that will provide anti-virus services as well.
Remember that IT solutions are there to increase efficiencies in the business process and security so choice one that will uplift and not drag down your business.